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How crickway Handles Your Personal Data

This privacy policy sets out exactly what personal data crickway collects when you open an account, how we store it, and the rights you hold over it.

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crickway How crickway Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to exercise any right under this policy — access, correction, deletion, or portability of your personal data — our privacy team is available through the channels below. We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days, in line with applicable Indian data protection expectations.

Team online

Email Privacy Team

Send your data request or privacy concern to our dedicated privacy address. We aim to acknowledge your email within 48 hours and provide a full response within 30 days of receipt.

Live Chat Support

Open the chat widget inside your crickway account to speak with an agent directly. Live chat is available around the clock, so data queries can be raised at any hour without waiting for an email reply.

In-Account Help Centre

Navigate to the Help section inside your account dashboard to submit a formal data request form. Submissions are logged with a reference number and escalated to the privacy team the same business day.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our approach to privacy is built on keeping data minimal, secured at every layer, and accessible to you on request.

Encryption at Rest and in Transit

All personal data — including UPI handles, Paytm wallet references and account credentials — is encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3, so nothing readable crosses the wire in transit.

Cookie Policy and Your Choices

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand page-level traffic patterns. You can withdraw consent for optional cookies at any time via the cookie preference panel in your account settings.

Account Access and Authentication

Every login attempt is logged with timestamp and device fingerprint. If we detect an access pattern that does not match your history — such as a new device or an unfamiliar IP range — we trigger an additional verification step before allowing entry.

Data Retention Schedules

We hold different categories of data for different periods. Identity verification documents are retained for the duration required by Indian regulatory obligations. Session logs and non-essential analytics data are deleted on a rolling 90-day schedule.

Your Right to Request Changes

You may ask us to correct inaccurate personal data, delete data we no longer need to hold, or export your data in a portable format. Submit any of these requests through live chat or the in-account Help Centre and we will respond within 30 days.

Third-Party Data Sharing Limits

We share data only with payment processors needed to complete UPI, Paytm or PhonePe transactions, and with identity-check partners where account verification is required. No data is sold, rented or traded to marketing networks under any circumstances.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how crickway handles personal data. If your question is not covered here, reach out through live chat or the in-account Help Centre and our privacy team will respond promptly.

We collect your full name, email address, date of birth, mobile number and payment details such as your UPI ID, Paytm wallet reference or PhonePe-linked number. We also log device identifiers and IP addresses to protect account security.

Transaction and identity records are retained for as long as Indian regulatory requirements demand, typically several years. Non-essential session logs and analytics data are deleted on a rolling 90-day cycle regardless of whether your account is active or closed.

Yes. Submit a data access request through the in-account Help Centre or via live chat. We will compile and deliver your personal data in a portable format within 30 days of receiving your request, at no charge.

We share data only with payment processors required to complete UPI, Paytm or PhonePe transactions and with identity-verification partners. We do not sell, rent or share your data with advertisers or marketing networks under any circumstances.

Contact our privacy team through live chat or the Help Centre inside your account and submit a deletion request. We will remove data we are not legally required to retain and confirm the deletion in writing within 30 days.

We use strictly necessary cookies to keep your session running and optional analytics cookies to measure page-level traffic patterns. You can turn off optional cookies at any time through the cookie preference panel found in your account settings.

Payment details are encrypted with AES-256 when stored and transmitted over TLS 1.3 connections. Payment data is never stored in plain text, and our servers undergo regular security assessments to verify that encryption practices remain current.

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