Reference

Terms and Conditions That Govern Your crickway Account

These terms set out exactly what crickway commits to you and what you agree to when you open an account and explore the lobby.

Applies to all crickway accountsJurisdiction-dependent accessUpdated when rules changeContact us for any query
crickway Terms and Conditions That Govern Your crickway Account
TERMS CONTACT PATHS

Reach Us About Any Clause or Concern

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly under these conditions, our support team can walk you through the relevant clause. We handle terms-related queries via live chat, email, and our help centre — responses on account-specific matters are typically within 24 hours.

Team online

Live Chat

Start a live chat session directly from the crickway lobby page. Our agents can reference specific clauses and explain how they apply to your account in real time.

Email Support

Send a detailed query to our support email address. Include your account ID and the clause number you are asking about; we aim to respond within one business day.

Help Centre

Our help centre contains plain-language explanations of key clauses — from withdrawal conditions to account closure rights — so you can find answers without waiting for an agent.

HOW WE UPHOLD THESE TERMS

Data Handling, Security and Your Account Rights

crickway maintains specific internal practices to honour every commitment made in these terms.

Data Storage

Your account data is stored on encrypted servers. We retain only the data needed to operate your account and meet applicable legal obligations; we do not sell your personal data to third parties under any circumstance.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby settings. You can adjust cookie preferences at any time through your browser settings without affecting your ability to deposit via UPI or Paytm.

Account Security

Two-factor verification is available on all accounts. We strongly encourage you to enable it — it adds a confirmation step each time your account is accessed from a new device or location.

Data Retention

We hold transaction records, including PhonePe and UPI deposit logs, for the period required by applicable financial regulations. After that period, records are deleted or anonymised in line with our data policy.

Right to Correct

If any personal detail held on your account is inaccurate, contact us and we will correct it within five working days. You have the right to request a copy of the data we hold on your account at any time.

Account Closure

You may close your account at any time by contacting support. Pending withdrawals will be processed to your registered Paytm or PhonePe account before closure is finalised; no funds will be held beyond that point.

Questions About These Terms, Answered Directly

These are the questions we hear most often about how our terms work, who they apply to, and what your rights are as a crickway account holder. Each answer reflects the current version of our terms as posted on this page.

Yes, these terms apply to all accounts opened via crickway.co. Access and eligibility depend on your local law; you may use the platform only in regions where local law permits online gaming activity of this kind.

We will post any updated version of these terms on this page with a revised effective date. Continuing to use your account after that date means you accept the updated terms; if you disagree, you may close your account before the changes take effect.

If we suspend your account for a breach of these terms, any verified balance will be returned to your original deposit method — UPI, Paytm, or PhonePe — after we complete the review. Funds tied to a breach investigation may be held pending resolution.

Contact our support team via live chat or email and cite the specific clause you believe was applied incorrectly. We will review your case within five business days and respond with a written explanation of our decision.

Yes. All games accessible through your account — including Spribe Aviator, Live Roulette, Mystic Fortune, and all other lobby titles — are covered by these terms. Game-specific rules are supplementary and do not override the core conditions here.

Send a data-access request to our support email with your registered account ID. We will compile and send you a record of the personal data we hold within ten working days, in line with our data retention and access commitments.

The governing law and jurisdiction are stated in the full legal section of these terms. Where your local law in India conflicts with any clause, local law takes precedence to the extent required; all other clauses remain fully in force.